Influencing & Communication Skills - Online

Communicating with and influencing other people is something we all do in our lives on a day to day basis from the time we are born. We quickly learn what seems to get us what we want and what is less effective with the people who surround us.

These learned patterns of behaviour may or may not suit us as our circumstances change in the wider world and in our working lives. We know that we can’t change other people but we can change our own behaviour to create a different effect.

This course gives participants an awareness of the communication and influencing styles they already use and how effective those patterns are. Then we explore the meaning of emotional intelligence and provide tools and techniques to support different choices in the way they influence others.

Taking the time and energy to be self-aware and to clearly understand the needs of others can enable us to communicate, motivate, influence, and persuade others more effectively.

Learning outcomes

Gain an understanding and awareness of their emotional intelligence

Explore the communication dynamic

Learn how to:

Build rapport

Keep a conversation going or close it down

Deal with assumptions Handle different personality styles

Understand and know how to apply different theories of influencing

Understand how to get key messages across clearly and concisely

Learn what motivates themselves and others

Gain strategies for mediating and handling conflict effectively